PayPal’s slogan ought to be: No good deeds go unpunished~!
I am an exceptional eBay seller with an impeccable 12 year track record. I have never received negative feedback and have only had one returned item. That solitary returned item was sold “As-Is with No Returns” yet striving above and beyond my obligation I allowed the return and even paid the return shipping cost. I go the extra step, even if it ends up costing me a few dollars to keep my buyers very happy. I am a seller of the highest integrity~! But now, I am being punished for it.
PayPal recently enacted a scheme to penalize eBay sellers who refund partial payments by holding all of the seller’s incoming funds for up to 21 days.
When I sell an item on eBay, Paypal sends me a letter that says:
Your funds are pending – please process this order
You received a payment from S0-and-So.
This money is being temporarily held in your pending balance. It will be held for up to 21 days. While it’s being held, it won’t be available for withdrawal.
We’ll move the money to your available balance after 21 days as long as your buyer hasn’t reported a problem. It may be available sooner if we can confirm that the item was delivered and 3 days elapse or, if this is an eBay item, your buyer leaves positive feedback.
To get access to this money more quickly, please process this order right away and communicate with your customers early and often.
What’s the reason they are holding my auction winnings? Well, PayPal wants to make as much interest off my money as they can. ~ No wait, that’s conjecture. They do claim I’m irresponsible… but with only a single returned item in 12 years, I’m going to tell you what’s really going on. (Beside the fact they are down-right greedy.)
In the past two months, while laid-up at home with an injured neck and no income, I’ve been selling whatever I can at auction instead of claiming Social Services benefits like the rest of the disabled and unemployed in this here Good Ol’ USofA… So, when I list an item and use a “calculated shipping” cost, the buyer pays for that “calculated” amount. In the past few months there have been times when the buyer has paid a few dollars more than the actual cost so I refunded them the over-calculated amount out of my PayPal funds as an act of kindness, in good faith. Paypal is punishing me for giving back some of the money.
Do I mind paying the increasingly higher and higher fees for selling on eBay? Do I mind that the payment system is a monopoly run by eBay? Do I mind that I pay listing fees, final value fees & transaction fees all for a few dollars income while I’m disabled? Not really…
I do mind being lumped in with the lot of unprofessional sellers of ill-repute and having my money be held for 21 days so PayPal can earn interest on my only source of income? Do I mind being labelled as untrustworthy because I felt that eBay overcharged my buyers so I gave them a few dollars back? Yes, I do.
Paypal’s message here is: If you are a seller on eBay – don’t refund anyone anything unless you are forced to or they will punish you by holding your funds for up to 21 days.
What’s worse is PayPal stole $75 from me recently and won’t respond to my inquiries. I went to a gas station and swiped my card. The pump said: See Attendant. I went inside and paid the cashier for $20 worth of fuel. Paypal “held” $75 from my account, and deducted $20. A day later the $75 was “released”. But then, 10 days later PayPal took $75 and linked it to that gas station transaction.
There was never a point when my balance increased by $75 but unfortunately 10 days later PayPal took $75. I wrote them repeatedly about this to no reply!
In order to avoid this hate/hate relationship they have against me, I no longer use my PayPal debit card to buy things and take every single penny out of the PayPal account and deposit it into my bank account where I am FDIC insured and where the bank will act responsibly and ethically toward me as a customer. Thankfully, my bank does not punish me for being considerate.
Things are not getting better, they are only getting worse. The world is not a friendly place. It is dog eat dog, big fish eat little fish and you are on your own. Take what you can and horde it. Love nothing but the bottom line. Fight to survive. ~ LOL… there’s no love an peace in the auction world but I am still going to act professionally, list and sell honestly and refund over charges in order to maintain the highest level of integrity. I don’t care if there is a god or Karma, I act the way my mother taught me.